💰 Refund and Cancellation Policy

1. Learning support/learning coaching/language support in a 1:1 setting

• The first hour is free and serves as an introduction.

• Cancellations must be made at least 24 hours in advance.

• For cancellations at short notice or no-shows, the full hourly rate will be charged, unless there is a verifiable reason.

• Hours that have already been paid for and are cancelled will be credited or refunded if there is a verifiable reason.

2nd Group Studio Days

• When booking a group studio day, payment is made upon receipt of invoice.

• Cancellations up to 7 days before the appointment: full refund.

• Cancellations 6-3 days in advance: 50% refund.

• Cancellations less than 3 days in advance or no-shows: no refund.

• Substitute participants can be provided upon agreement.

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3. Payment by a third party

• If the costs are covered by third parties (e.g., learning mentors), the same cancellation and refund policies apply.

• Invoices will be issued to the paying party; refunds will also be issued to the paying party.